<%@page import="firstping.model.Customer"%>
<%
	String title = (String) request.getAttribute("title");
	String description = (String) request.getAttribute("description");
	String keywords = (String) request.getAttribute("keyword");

	String customer = (String) session.getAttribute("customer");
%>
<jsp:include page="layout/header.jsp">
	<jsp:param name="title" value="<%=title %>" />
	<jsp:param name="description" value="<%=description %>" />
	<jsp:param name="keywords" value="<%=keywords %>" />
	<jsp:param name="page" value="faq" />
</jsp:include>
<div id="mainpage">
	<div id="maincontent">
		<h1>Support FAQs</h1>

		<div class="box-wrapper">
			<div class="faq">
				<div class="leftside">
					<ul>
						<li>
							<h3 id="faq1">How can i create new account ?</h3>
							<div class="faq-answer">To create a new account, please
								click on the button "register" (on the right top) or you can
								click on the button "signup" (on the left bottom) of the site.
								After that, you need to fill full information and click button
								"signup". We will send an email to inform that you have
								registered successful. To complete the registration you need to
								click on the registration confirmation link in the email
								account.</div>
						</li>
						<li>
							<h3 id="faq2">How do i upgrade my account ?</h3>
							<div class="faq-answer">To upgrade, you need to log into
								your account, click on button "update account" and follow the
								instructions.</div>
						</li>
						

						<li>
							<h3 id="faq3">When will i receive alert email from your
								service ?</h3>
							<div class="faq-answer">We will check your website in a
								periodic of time, if your website is down, we will send you an
								email notification about that, when your site comes back up, you
								will recieved another email to let you know about the current
								status of your website. Every week, every month, we will send
								the statistics to report the status of your website.</div>
						</li>
						<li>
							<h3 id="faq4">How do you determine a website or server is
								down ?</h3>
							<div class="faq-answer">We currently use the google server
								system, to determine your website is down or still working fine,
								our service will check every 10
								minutes. So, you will know exactly the
								time when your website have problems.</div>
						</li>
						<li>
							<h3 id="faq5">Do you send alert via sms ?</h3>

							<div class="faq-answer">Currently, we only provide the
								status message of your website by email.</div>
						</li>

						<li>
							<h3 id="faq6">How do i know if your service is being used to
								monitor my website or server ?</h3>
							<div class="faq-answer">When log into account, you will see
								the list of your website that we are monitoring. The column
								"time" is the next time that we will check your website. Or you
								can use the tool named "quickcheck" (under the logo) to review
								the history of the status of your website.</div>
						</li>
						<li>
							<h3 id="faq7">Can i disable my monitoring for a short period
								of time ?</h3>
							<div class="faq-answer">Please log into your account, click on button "x" on the column "Delete".</div>
						</li>

						<li>
							<h3 id="faq8">How can i add more monitors to my account ?</h3>
							<div class="faq-answer">You need to log into your account,
								click on the link "add site" (on the right side) and add the
								website that you want to be monitored.</div>
						</li>
					

						<li>
							<h3 id="faq9">How do i feedback ?</h3>
							<div class="faq-answer">If you have any questions, or
								comments and suggestions, please go to menu "contact us" and use
								the form to contact with us.</div>
						</li>
						<li>
							<h3 id="faq10">Can i refund if i don't satisfaction with
								your service ?</h3>
							<div class="faq-answer">If for any reason, you are not
								satisfied with your purchased products, we will refund full
								amount, no questions asked. You will have 15 days to try out the
								product and make sure that it fits your needs. We want to bring
								more value to you and your business with high-quality products
								and the very best in support.</div>
						</li>
					</ul>
				</div>

				<div class="rightside">
					<h2>Support FAQ Topics</h2>
					<ul>
						<li><a href="#faq1">How can i create new account ?</a></li>
						<li><a href="#faq2">How do i upgrade my account ?</a></li>
						
						<li><a href="#faq4">When will i receive alert email from
								your service ?</a></li>
						<li><a href="#faq5">How do you determine a website or
								server is down ?</a></li>
						<li><a href="#faq6">Do you send alert via sms ?</a></li>
						<li><a href="#faq7">How do i know if your service is
								being used to monitor my website or server ?</a></li>
						<li><a href="#faq8">Can i disable my monitoring for a
								short period of time ?</a></li>
						

						<li><a href="#faq11">How can i add more monitors to my account ?</a></li>

						<li><a href="#faq13">How do i feedback ?</a></li>
						<li><a href="#faq14">can i refund if i don't satisfaction
								with your service ?</a></li>
					</ul>
				</div>
				<div class="clearbreak"></div>

			</div>
		</div>
	</div>
</div>

<jsp:include page="/layout/footer.jsp">
	<jsp:param name="language" value="1" />
</jsp:include>
